PRIVACY POLICY

Who are we?

Our company is Leanne Slater Studios Ltd. We carry out non surgical procedures and training courses in the UK. Our registered address is 19 Acorn Street, Stoke, Coventry, CV31DP.

How do we collect information about you?

We obtain information about you when you use our online contact form, online store and fill out any waiver forms.

What type of information is collected from you?

The personal information we collect might include your name, email address, telephone number and other information that you consent to provide on our website.

How is your information used?

We may use your information to:

• seek your feedback on the services we provide
• notify you of relevant changes to our services
• send you communications which you have requested and that may be of interest to you for legitimate business purposes
• process an employment application
• email marketing campaigns

Who has access to your information?

• We will not sell or rent your information to third parties.
• We will not share your information with third parties for marketing purposes.

However, if and when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Also if we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your choices:

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about Leanne Slater Studios Ltd products and services, then you can select your choices by ticking the relevant boxes on our website contact form on which we collect your information.

We will not contact you directly for marketing purposes if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: leanneslaterstudios@outlook.com or telephone 02477672340.

How can you access and update your information?

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please notify us via our website contact form or write to us at: 19 Acorn Street, Stoke, Coventry, CV3 1DP, or alternatively you can telephone 02477672340.

You have the right to ask for a copy of the information we hold about you. Please notify us via our website contact form or write to us to request this.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we take great care to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Any Questions?

If you have a question, of any type, about the Leanne Slater Studios Ltd website or privacy policy or the use to which we put information we gather, please contact us via our website contact form or write to us at: Leanne Slater Studios Ltd, 19 Acorn Street, Coventry, CV31DP, UK. Alternatively, you can telephone 02477672340.

Treatment Policy

We will rectify any discrepancy’s within the company.

Any rectifications will be discussed with the treatment provider / manager and could result in discounted rate or full price, this is at the managers discretion.

Product Refund Policy

If you are unhappy with your purchase items can be returned for a refund within 14 calendar days as long as they are received back by us in the same condition they were sent.

Covid 19 Policy

Following the Covid 19 outbreak we must follow government instructions. This unfortunately means if we are asked to close then we must do so. This would result in treatments and classroom courses being put on hold. Treatments and training would be moved to the next available date once we are able to reopen.

Complaints

Our aim is to provide the best service possible, and while we always strive to achieve this, there may be times when the client is unhappy with the service. We aim to handle complaints quickly in an effective, fair and honest way.

The policy aims to ensure that:

All members of the public know how to feedback to Leanne Slater Studios Ltd and the process of making a complaint is simple.
All staff treat feedback seriously and deal with it promptly, efficiently, courteously and keep the customer informed of the progress.
Improved customer relations are built by resolving feedback during the initial stages wherever possible.
All feedback is recorded and monitored so that we learn from feedback and take action to improve services.

What is a complaint?

A complaint is a “statement that something is unsatisfactory or unacceptable.”

Please note that a complaint is not “An initial request for a refund”.

Who can make a complaint?

Any member of the public or their representatives, staff, businesses, public and voluntary bodies can make a complaint about Leanne Slater Studios Ltd.

How can i make a complaint?
· Email – leanneslaterstudios@outlook.com
· Letter– addressed too; Leanne Slater Studios Ltd, 19 Acorn Street, Coventry, CV3 1DP.